FAQ

Orders

How do I check on the status of my order?

If you signed up for an account with us, you can view your order status on your account page. If you do not have an account, please get in touch with us through our contact page and we’ll get back to you with your order status.

Regardless of if you have an account or not, you will receive an email once your order has been placed and another email once your order has been delivered.

Can I get a refund on my order?

We do our best to provide the highest level of service, but sometimes things may go wrong. In these cases, we would be more than happy to work with you to reach a suitable outcome. Please get in touch with us through our contact page.

Can I change or cancel my order?

We can potentially change or cancel your order if it hasn’t been started yet. Please get in touch with us through our contact page.

I’m looking for something specific, do you do custom orders?

Yes, we can work with you to create exactly what you want. Please get in touch with us through our contact page.

What kind of substitutions will you make if something is not available?

In order for us to make the delivery deadline, sometimes we may make a substitution in your order. We assure you that all substitutions are of a similar color and equal or greater value and will not compromise the floral design.

Payment

What credit cards do you take?

We accept Visa, American Express, MasterCard, JCB, and Diners Club.

Do you accept checks?

Unfortunately, we only accept credit cards through our website at this time.

Is your credit card payment processing secure?

Yes, we utilize a secure connection (HTTPS) when browsing and checking out on our website. We do not store your payment information. Please see our Terms & Conditions and our Privacy pages for more details.

Delivery

Do you deliver locally to San Francisco?

Yes, we provide local delivery services to San Francisco. We service the following zip codes locally:

  • 94133
  • 94108
  • 94104
  • 94123
  • 94109
  • 94118
  • 94115
  • 94117
  • 94102
  • 94131
  • 94114
  • 94103
  • 94107
  • 94110
  • 94129
  • 94121
  • 94122
  • 94116
  • 94132
  • 94112
  • 94134
  • 94124

Do you deliver outside of San Francisco?

Yes, we provide worldwide delivery.

Do you deliver internationally?

Yes, we provide worldwide delivery.

Can you deliver at a specific time?

You can specify a delivery date and time slot (morning or afternoon) during checkout. Morning deliveries range from 9am – 12pm and afternoon deliveries range from 12pm – 5pm. However, if you have a specific time you would like your delivery to be made, please get in touch with us through our contact page and we’ll do our best to accomodate your request.

Do you deliver on Sundays?

We can deliver on Sunday by special request. Please get in touch with us through our contact page.

Do you deliver on holidays?

We typically only deliver on non-bank holidays. However, if you have a specific request, please get in touch with us through our contact page.

Do you offer same-day or next day delivery?

Please get in touch with us through our contact page to inquire about same-day deliveries. You can schedule a next day delivery as long as the order is placed before noon PST.

Can you deliver to a special location (gated community, secure office building, hospital, nursing home, etc.)?

Yes, we can deliver to special locations like gated communities, secure office buildings, hospitals, and nursing homes. Please include any special instructions in the Order Notes during checkout.

What happens when the recipient is unavailable during an attempted delivery?

We will do our best to get in contact with the recipient to arrange a better time to try the delivery again. In these cases, it helps when you fill out the recipient phone number during checkout. If you would prefer us to leave the delivery with a doorman or on the porch, please include your instructions in the Order Notes during checkout.

How will I know once the delivery has been made?

Once the delivery has been made successfully, you’ll get an email saying that your order has been completed. If you require documentation of a successful delivery, please get in touch with us through our contact page.

Do you offer local pickup?

Yes, if you would like to pick up your order from our San Francisco store, please select Local Pickup during checkout.

Store

Do you have a physical store?

Yes, we are located in San Francisco’s Financial District. Our address is:

5 Embarcadero Center
Street Level (Drumm Street & Sacramento Street)
San Francisco, CA 94111

How can I get in contact with you?

You can get in touch with us through our contact page.

What are your store hours?

We are open Monday through Saturday, but are closed on most public holidays.

Monday8:00 AM – 7:00 PM
Tuesday8:00 AM – 7:00 PM
Wednesday8:00 AM – 7:00 PM
Thursday8:00 AM – 7:00 PM
Friday8:00 AM – 7:00 PM
Saturday9:00 AM – 6:00 PM
SundayClosed
New Years Day (January 1)Closed
Martin Luther King Day (January 15)Closed
Presidents Day (February 19)Closed
Easter (April 1)Closed
Memorial Day (May 28)Closed
Independence Day (July 4)Closed
Labor Day (September 3)Closed
Thanksgiving (November 22)Closed
Christmas Day (December 25)Closed

Do you open during holidays?

We are closed during most public holidays. Please refer to the our special holiday hours for more information.